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Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Wir suchen einen engagierten und serviceorientierten Associate Technical Support Specialist zur Verstärkung unseres Endanwender-Support-Teams. Diese Position eignet sich ideal für Personen, die grundlegende Erfahrungen im IT-Betrieb und technischen Support in einem dynamischen Arbeitsumfeld aufbauen möchten.

Der erfolgreiche Kandidat unterstützt Mitarbeitende bei alltäglichen technischen Problemen, bietet zeitnahen Kundensupport und erhält Einblicke in eine Vielzahl von Unternehmens-Technologien sowie Supportprozessen. Wir schätzen Neugier, Anpassungsfähigkeit, Professionalität und den Wunsch, technische Fähigkeiten kontinuierlich weiterzuentwickeln.

Hauptaufgaben

Bearbeitung von Supportanfragen über Ticketsysteme, Chat-Plattformen, E-Mail sowie persönliche und virtuelle Supportkanäle.
Fehleranalyse und Behebung häufiger Hardware-, Software- und Zugriffsprobleme von Endanwendern.
Unterstützung bei Laptops, Desktop-Systemen, Druckern, mobilen Geräten und Kollaborationstools.
Unterstützung bei Kontozugängen, Passwortzurücksetzungen, VPN-Verbindungen und grundlegenden Systemkonfigurationsaufgaben.
Support für Anwender auf verschiedenen Betriebssystemen, einschließlich Windows, macOS und ChromeOS.
Unterstützung bei der Bereitstellung und Verwaltung mobiler Geräte wie iPhones, Android-Smartphones und Tablets.
Durchführung einer ersten Problemdiagnose bei Störungen sowie Weiterleitung ungelöster oder komplexerer Fälle an spezialisierte Support-Teams.
Dokumentation von Fehlerbehebungsmaßnahmen sowie Einhaltung etablierter Betriebsprozesse und Servicestandards.
Unterstützung bei der Einrichtung von Arbeitsplätzen, Onboarding-Aktivitäten und der Vorbereitung von Hardware.
Teilnahme an Weiterbildungsmaßnahmen zur Erweiterung technischer und kundenorientierter Supportkompetenzen.

Bevorzugte Fähigkeiten

Ausgeprägte zwischenmenschliche Fähigkeiten sowie starke Kommunikations- und Kundenservicekompetenzen.
Interesse an Informationstechnologie, technischer Fehleranalyse und Endanwender-Support.
Fähigkeit zur erfolgreichen Zusammenarbeit in einem teamorientierten Umfeld.
Bereitschaft und Fähigkeit, neue Technologien, Tools und Prozesse schnell zu erlernen.
Strukturierte, zuverlässige Arbeitsweise und die Fähigkeit, mehrere Supportanfragen effizient zu bearbeiten.
Erfahrungen in kundenorientierten IT-Rollen sind von Vorteil, jedoch nicht zwingend erforderlich.

Qualifikationen

Erste Erfahrungen mit Unternehmens-Supportumgebungen oder Helpdesk-Prozessen.
Kenntnisse von ServiceNow oder vergleichbaren Ticketmanagement-Systemen.
Grundlegendes Verständnis von Netzwerkkonzepten wie WLAN-Konnektivität und Remote-Access-Lösungen.
Erfahrung im Umgang mit oder der Unterstützung von mobilen Geräten und modernen Arbeitsplatztechnologien.

Was wir bieten

Die Möglichkeit, eine Karriere im Bereich IT-Support und IT-Betrieb zu starten und weiterzuentwickeln.
Ein kooperatives Arbeitsumfeld mit Mentoring durch erfahrene IT-Fachkräfte.
Praktische Erfahrung im Support von Unternehmens-Technologien und Endanwenderumgebungen.
Entwicklungsmöglichkeiten, Schulungen und attraktive interne Karriereperspektiven.

We are seeking an enthusiastic and service-oriented Associate Technical Support Specialist to join our end-user support organization. This role is ideal for individuals looking to build foundational experience in IT operations and technical support within a fast-paced environment.

The successful candidate will assist employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and support processes. We value curiosity, adaptability, professionalism, and a strong desire to develop technical skills.

Key Responsibilities

Respond to user support requests through ticketing systems, chat platforms, email, walk up and virtual support channels.
Troubleshoot common hardware, software, and access-related issues for end users.
Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools.
Assist with account access, password resets, VPN connectivity, and basic system configuration tasks.
Support users across multiple operating systems including Windows, macOS, and ChromeOS.
Help deploy and maintain mobile devices including iPhones, Android phones, and tablets.
Perform initial diagnosis of incidents and escalate unresolved or advanced issues to higher-level support teams.
Document troubleshooting activities and follow established operational procedures and service standards.
Assist with workstation setup, onboarding activities, and equipment preparation when required.
Participate in ongoing learning opportunities to expand technical and customer support capabilities.

Preferred Skills

Strong interpersonal, communication, and customer service skills.
Interest in information technology, technical troubleshooting, and end-user support.
Ability to work collaboratively in a team-oriented environment.
Comfortable learning new technologies, tools, and processes.
Organized, dependable, and able to manage multiple support requests effectively.
Prior experience in customer-facing IT roles is helpful but not required.

Qualifications

Exposure to enterprise support environments or help desk operations.
Familiarity with ServiceNow or similar ticket management platforms.
Basic understanding of networking concepts such as wireless connectivity and remote access solutions.
Experience using or supporting mobile devices and modern workplace technologies.

What We Offer

Opportunity to launch and grow a career in IT support and operations.
Collaborative environment with mentorship from experienced technical professionals.
Hands-on experience supporting enterprise technologies and end-user environments.
Career development opportunities, training, and internal growth potential.

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Compensation

Estimated Pay Range: EUR 59508.00/year

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.