• Order entry, processing, and tracking in SAP.
• Tracking orders and invoicing in SAP.
• Responding to customer and sales inquiries regarding order status.
• Communicating with customers regarding estimated delivery dates.
• Monitoring and analyzing key KPIs in the Salesforce Customer Service Dashboard.
• Maintaining updated shipping data for all customer orders in SAP.
• Processing order changes in collaboration with the relevant departments.
• Supports the entire supply chain in collaboration with representatives and operational interfaces at the various locations.
• Handles country- and region-specific formalities and documentation.
• Records customer complaints in Salesforce for further processing by Quality Assurance (QA).
• Monitors customer-specific inventory levels of products that are ordered on a recurring basis.
• Prepares weekly inventory reports as needed for customers with existing inventory agreements or practices to ensure compliance with the FIFO principle.
• Monitors and resolves overdue inventory issues.
• Maintains regular communication with Sales regarding customers and projects.
• Assists Sales with information on price status.

• Completed commercial apprentinceship
• Knowledge and experience in customer service
• Excellent written and spoken French and English
• Knowledge of country-specific laws and customs formalities is a plus
• SAP knowledge is mandatory
• Good CRM knowledge; Salesforce knowledge is a plus
• Good MS Office skills
• Strong communication and interpersonal skills
• Experience in customer contact; awareness of customer needs
• Ability to work in a team; reliability; loyalty

• Opportunity to work in a global team
• Connection to a company collective agreement, including 35.5 hours of work per week (full-time), fixed vacation pay, and a profit-sharing bonus
• Flexible working hours and the possibility to work hybrid (up to 3 days of home office per week by alignment) after onboarding
• Market-appropriate basic annual salary in pay group E9 (EUR 40,968 - 53,400 gross, depending on previous experience)

Apply Now!

If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we’d love to meet you! Please apply using the link below.

At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.