Advise and arrange travel for corporate business customers (both individuals and groups). Conduct analysis and research on travel options, and pro-actively……
Moderating and responding to comments across our clients' social channels using their unique brand voice. This role requires flexibility to work a variety of……
Operate Return Merchandise Authorization process and receive replacements. As a trainee, you will participate in our 12-month work and training program.…
Develop and execute detailed manual test plans and test cases for the SIMBA Team, ensuring strong functional coverage across core user flows and edge cases.…
We are seeking an experienced Verification and Validation (V&V) Test Manager (d/f/m) to perform testing efforts for complex systems, ensuring seamless……
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with……
Project Management Project Intern (TikTok LIVE) - 2026 Start (BS/MS). This role is perfect for someone who thrives in fast-paced environments, enjoys driving……
Documentation & quality standards: Maintain structured documentation, lessons learned, and process steps. We shape and execute our CTI-led marketing strategy,……
You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines.…
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with……
Junior Social Media Operator – Full-Time, Onsite in Lisbon. In this role, you will work closely with the Creator Relations Specialist to support content……
Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts. Ensures reservations are built according to client standards……
Act as the voice of the customer internally. In this role, you will own a portfolio of airline customers and be responsible for driving long-term customer……
You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the……
As a Customer Support Representative, you'll be the friendly voice and problem-solving champion for our valued customers. Degree Level High School Graduate.…
You will collaborate closely across functions and disciplines as well as with the heads of H5 Business Division, gaining unique insight into enterprise-wide……
You will collaborate with engineers and researchers to contribute to the future of automotive human-vehicle interaction using generative AI, building multimodal……
Actively help shape our tone of voice, delivering captivating brand and product messaging to our target audiences. Produce and share content on social media.…
Partnership Building and Works Council Communications: participate in the meetings with works council on site, and establish trusting relationships with……
Demonstrated expertise in plain language, readability, tone, and brand voice development, experience with technical or product copy and financial disclosures a……
Global Communication: Manage both internal and external communications, ensuring the brand voice is consistent across English and Spanish-speaking markets.…
No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.…
As a People Team Intern (m/w/d) based in Munich, you will support the Head of People with day-to-day HR administration, working time tracking, reporting, and……
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency,……
Bachelor's degree with excellent academic record; in process of obtaining a master's degree. During your 8-12 weeks internship, you will serve as a junior……
You will get to drill into automotive components (e.g., powertrain, E/E systems, software) using proprietary data and models to assess technology trends, cost……
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.
We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at Amex GBT!
We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.
Please kindly note this role is to work for our After Hours team in a shared customer environment
What You’ll Do on a Typical Day
Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use of Amadeus Global Distribution System - Refreshment training may be provided
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
Passion for excellence in client service, including proactive anticipation of needs
Native GDS expertise (Amadeus) > two years minimum experience
Professional communication in German and English (written and verbal) is a must, Spanish or any additional European language could be considered a plus
Attention to detail
Act with integrity, and look after personal traveler information
Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Resolving customer issues quickly and independently / with supplier
Teamwork and openness to feedback
Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work fixed afternoon shifts and weekends.
Location Germany
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!