Job description

• Assist in managing incoming IT support tickets, helping to diagnose and resolve basic software, hardware, and access issues.
• Provide friendly, timely, and solution-oriented support to employees across all departments.

• Prepare, configure, and update laptops (primarily macOS, some Windows) for new and existing employees.
• Support regular device maintenance tasks such as system updates, security checks, and troubleshooting.
• Help maintain an accurate inventory of devices and peripherals.

• Support the IT Administration Officer and external IT service provider in monitoring internal servers and hosted tools.
• Perform basic maintenance tasks, such as restarting services or checking system status, under guidance.
• Help ensure regular backups and data integrity checks are completed.

• Contribute to documenting IT procedures, configurations, and troubleshooting guides.
• Help identify opportunities to streamline IT workflows or improve user documentation.
• Assist in maintaining records related to software licenses and system configurations.

• Follow IT security guidelines and support implementation of best practices (e.g. password policies, device encryption, access control).

Your profile

• IT administration / user support: prior hands-on experience in a work context
• Fluency in English
• Currently enrolled in an IT admin/support related university program with min. 12+ months of enrollment left
• Residing in the Berlin area
• Open to 100% onsite presence in our Berlin office during probation period and 80% afterwards

• macOS experience, in a work context
• Scripting experience, at least basic (needed for our servers)

• Python skills (for scripts, server communication, applications)
• Basic experience with Windows
• Basic experience with Linux based systems, ideally in a work context (for servers)
• Basic understanding of network or server administration concepts (e.g., FTP, SSH, SSL).
• Some experience with cloud-based systems or IT ticketing tools.

• Good communication skills and a proactive, solution-oriented mindset.
• Ability to work independently on assigned tasks and manage priorities.

Our offer

• A job with a purpose. You will work in an international team of highly engaged people and contribute to our work in the field of climate change mitigation.
• A positive and inspiring working atmosphere in an international team. Our Berlin office is located near Moritzplatz in the heart of Kreuzberg.
• Flexibility to accommodate your university schedule.
• Fully funded Germany-wide public transport ticket.
• 40 € monthly company contribution to Urban Sports Club membership.
• Online mental health and wellbeing platform.
• Free German language classes.
• Bike rental discount.
• Optional company pension plan.

• Application deadline: Open until filled
• Start date: As soon as possible
• Duration: We are looking for a long-term collaboration. Currently we can offer a fixed term contract for 12 months with the perspective of extension based on performance and funding.
• Remuneration: Level 1 Step 1 on our remuneration scale (EUR 1420 gross monthly, based on a 20-hour work week).
• Vacation: 29 days paid annual leave for each year worked (pro rata) + one day gifted around Christmas.

• Your CV
• Cover letter addressing essential criteria, listing of three references, and include your earliest start date and salary expectations

About us

Climate Analytics is a global climate science and policy institute established in 2008 that delivers cutting-edge science, analysis and support to accelerate climate action and keep global warming below 1.5°C. Our international team is composed of roughly 170 staff. Half are based at our headquarters in Berlin, Germany, and the remainder work out of our five regional offices in Africa, Australia & Pacific, the Caribbean, South Asia and North America. Click here to find out more.