*** This Job Opportunity is only offered for candidates living and eligible to work in Germany.

Client: Travel Management Company.

Hybrid – Berlin, DE

Job Description

As a B2B Travel Customer Advisor, you will assist travelers with best-in-class personalized support and more.

Detailed Duties and Responsibilities

• Support users with self-service functionality on the client’s platform and mobile application
• Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience
• Provide high-quality travel support to customers via chat, phone, and email
• Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
• Maintain performance standards, attendance, SLA targets, and operational KPIs within a fast-paced travel support environment.
• Manage hotel, flight, rail, and car bookings accurately and efficiently
• Participate in team meetings, product updates, and supplier/travel industry training sessions
• Provide operational feedback to internal teams regarding customer experience and process improvements
• Maintain extensive supplier, destination, and travel system knowledge
• Ensure compliance with company travel policies, customer procedures, and global travel regulations
• Analyse customer needs, urgency, and travel preferences to deliver suitable travel solutions

Targeted Qualifications

• Fluency in German Language, C1 level or Higher.
• Fluency in English Language, B2 level or Higher.
• Experience with ARC and BSP market booking practices
• Ability to multitask and manage urgent travel-related requests effectively
• Previous experience with using Sabre, Amadeus or Galileo GDS modules, including ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
• Experience with NDC, low-cost carriers, and third-party aggregators considered an advantage
• Comfortable working in fast-paced international travel support environment
• Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment
• Understanding of travel industry regulations and global compliance requirements
• Strong customer service and communication abilities
• Strong knowledge of complex itineraries, air fares, fare construction, negotiated fares, and route deals.
• Working schedule: shift rotation, Monday to Friday from 07 AM – 07 PM. Days off: Saturday & Sunday; Bank holidays.

Interpersonal Skills

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

• Hybrid – Berlin, DE (1 day per week – work from office)
• Full eligibility to live & work is a must.
• Availability to complete the first 10 weeks of employment without requesting time off (excluding regular weekends)
• Working schedule: shift rotation, Monday to Friday from 07:00 AM – 07:00 PM.
• Days off: Saturday & Sunday; Bank holidays.
• Shift-Based.
• Comprehensive healthcare, insurance, and wellbeing support.
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.

How To Apply

If you are interested in the job and you meet the above criteria you need to:

Kindly send your CV In English to jobs@spotonta.com while including the Job Title in the subject and the consent statement in your CV.

By sharing your CV with us by email, you are consenting to the following statement.

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

In the CV, or resume or application, place the following statement:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “SpotOn TA Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”