As part of the HR Operations organization, the HR Operations Specialist will deliver first line support and day-to-day direction to the complete HR team in EMEA or other stakeholders. The HR Operations Specialist is the first point of contact for our employees and they will respond to employee inquiries, by providing support, advice, problem solving, identifying solutions and escalates as needed. This position requires good judgment and extreme initiative and is accountable for the quality and productivity of requests.

The HR Operations team acts as a bridge between employees and other departments e.g. Payroll, Benefits, Finance, HR Partners, etc.

• First point of contact for our employees for all their inquiries and concerns; providing guidance, advice, problem-solving and coaching throughout their employee experience at Tesla
• Manage and process HR transactions (including onboarding, transfers, reorganizations, new hires, terminations, job and personal data changes, organizational changes, employee verifications, etc.)
• Explaining human resources policies, procedures, laws, and standards to new and existing employees
• Timely response to any incoming requests; email, open visiting hours as per agreed SLA’s
• Effective administration of employee documentation throughout their Tesla journey including, but not limited to; contract management, leave management, job changes
• Ensure operational processes, procedures and policies are properly documented, kept up to date and uploaded to the applicable systems
• Responsible for the integrity of employee master data entered in our HR Management systems and maintaining personnel files, while ensuring we are compliant with GDPR

• HR Administration/HR Operations experience is a plus; ideally in a customer-facing environment
• Working knowledge of HRIS, E-Ticketing tools and absence management systems
• Basic knowledge of local laws, regulations, employment law guidelines and policies
• Excellent communication skills, both written and spoken German and English (minimum C1)
• Must be extremely organized and detail-oriented with the ability to handle multiple tasks or shift priorities as needed in a fast-changing environment
• Proven skill at handling stressful issues and interfacing with all levels of the business in a courteous and professional manner
• Proficiency with Microsoft Office Suite; especially Excel