Pros
The people are great and have some of the best knowledge in the industry.
Kontras
The Senior Management team is out of touch with reality of customer service. They seem to think when business is down instead of looking to improve customer service they just raise the prices. The customers are completely overlooked and it takes massive jumping through hoops to get the simplest of tasks accomplished. The field level spends 80% of their day fighting internally to service their customers. Whether it is through fighting with National Accounts or Invoicing and Billing issues. Their health insurance leaves much to be desired and is the worst plan I have ever encountered. They recently changed their 401K so they do not pay it out until the end of the year. Meaning the interest that would have accrued is depleted. The technical software tools are cumbersome and sometimes just do not work. There is a high level of frustration from the field teams trying to jump over internal obstacles just to service customers.
