Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

The primary purpose of this position is to perform the full range of duties for the Guest Services Representative.

The primary duties will include, but are not limited to:

• Receives and confirms room reservations.
• Registers and assigns rooms to guests; makes and issues room keys.
• Calculates and posts charges to patrons' accounts.
• Accepts payment by cash or credit card; makes change and issues receipts.
• Maintains and sells sundry items, including alcoholic beverages.
• May prepare daily cashier's report, daily activity report and/or consolidated daily activity report.
• Performs other duties as assigned.

If interested in this position, please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12948144

Conditions of employment

• This position requires the incumbent to complete a background investigation with favorable results.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
• This position requires the incumbent to meet minimum age requirement for serving alcoholic beverages.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/11/2026

The Area of Consideration for this vacancy announcement is US Citizens and legal US residents in Germany. Recruitment limited only to the local commuting area of Spangdahlem.
Legal U.S. residents must possess a social security number or green card and must be:
- A US citizen, or
- A citizen of NATO country, other than the host country (Germany).

In accordance with the NATO Status of Forces Agreement with Germany, citizens of the host country and non-NATO countries are not eligible for US NAF Employment. These individuals may be eligible for employment under the Local National (LN) program; you may contact the LN Team at 06565-61-6080 or DSN 452-6080 for more information on eligibility requirements. Must be able to provide documentation proving residence status overseas.

• Business Based Action
• Family Member Preference
• Military Spouse Preference
• Outside Applicant Veteran
• Spouse/Widow/Parent of Veteran
• Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.


Qualifying Experience:

• General clerical or cashier experience, including making change when receiving payment from customers and the ability to solve common arithmetic problems
• Ability to handle multiple tasks and provide quality customer service

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

The documents you are required to submit vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employee, etc.). The below documents are required and must be submitted with your application:

• Resume

Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

• Cover Letter
• DD-214/ Statement of Service
• Diploma/ GED
• Disability Letter (VA)
• License
• Other (1)
• Other (2)
• PCS Orders
• Professional Certification
• Proof of Marriage Status
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• Transcript

As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

NOTE: Documents submitted as part of the application package to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an in-sanitized version of the documents if you are selected to confirm your eligibility.

Next steps