Pros
I enjoyed my time at Progressive. Positive culture. LGBT friendly. Extremely diverse. DEI is a top priority. All managers I encountered, I believe truly cared about me and my development. Good benefits! PTO is very generous - accrued bi-weekly, maxing out at 300 hrs. if tenure is less than 5 years. No difficulty requesting time off unless around major holidays; such as, Thanksgiving - New Year. Great profit sharing at the end of the year. Opportunities for advancement are good if you want to stay in your current org; i.e. auto/claims, commercial, etc.; however, In my case I wanted to transition in to IT. That was difficult.
Kontras
The nature of the job is tough of course as most customers are under a lot of stress and unfortunately, that energy is transferred to you. Also, high claim loads. causing work outside of normal hours and a lot of anxiety. This unfortunately, outweighed the good. I am a millennial who has only been in the workforce for approx. 8-10 years; however, I believe Progressive is the example of what we expect from an employer. If there were a way for me to transition out of claims, I would have stayed with Progressive thru retirement!