Pros
Gainshare, work from home available to new hires now.
Kontras
Some will say this is every company but to anyone reading this, DO NOT BELIEVE ANYTHING A RECRUITER, TRAINER, OR MANAGER TELLS YOU. This company is a sink or swim environment and there is no loyalty or employee support to be found. When you apply for an entry level role, consider whether you are willing to do it for a decade or more. Getting promoted out of the call center is about as likely as a normal person becoming a famous actor or athlete, which is to say, it doesn’t really happen. Your schedule flexibility needs to be 24/7 high salary married to the job level even though you are just a phone slave. You need to be okay with the idea that only the weak ever fall ill or ask anyone else for help. The only way to survive is to hold your mental frame and not drink the koolaid no matter how much others pretend to enjoy it.