"Progressive" is "Unprogressive" - Customer Service Representative bei Progressive Insurance: Mitarbeiterbewertung

3,0
12. Aug. 2012
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CEO-Befürwortung
Geschäftsprognose

Pros

Great, hard working, and caring co-workers Business Casual Flexibity to manage schedule Job Stability This is a good company to learn the Insurance business

Kontras

Progressive lacks innovation and career growth. This is not the same company I started working for five years ago, the constent changes are not for the better. The company used to be very customer and employee centric, now it's all the bottom line. Lack of proper training for new employee's and micromanagement of the tenured employee's will hurt the company in the long run. CEO and Senior Management are completely "out of touch", encourage bureaucracy, and do not value it's employee's, morale is low and employee's are "burned out" as a result. The software and processing systems are out of date, which makes my job very difficult. This company is a "dead end" job, not a place to have a career and retire.

Mehr Bewertungen zu Progressive Insurance entdecken

5,0
30. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Strong Leadership Consistent Strategy People Oriented Culture

Kontras

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

4,0
1. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Pay is alright for starting out, especially compared to some places. Benefits are decent. Management is generally supportive. If you don't mind sales and taking calls literally your entire working shift, then this could be a great fit.

Kontras

If you don't want to be on the phones back-to-back all day your options are extremely limited, and getting smaller as time goes on and A.I. allows them to close departments like mine and others.

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