Great company, but lack of employee welfare - Customer Service Representative III/Tech Support bei Expedia Group: Mitarbeiterbewertung

2,0
18. Sept. 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

Good company to work with

Kontras

They push you to the limit, no recognition and lack of work progression and promotions. They make you be train in difficult topics in which they should be handle it by managers, no promotions and no pay rise for work something in which you work title and task are not mentioned. Pressure to have to have KPI on target and not listening to the issue is encauntering and make the changes on the line.

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5,0
16. Dez. 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

work life balance is chill, benefits are great, work can be rewarding

Kontras

not as challenging, more of a coaster company, pay not as high

2,0
25. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Good pay, supportive manager, and genuinely pleasant colleagues.

Kontras

Frequent reorgs and shifting strategic direction made it difficult to build momentum or plan long‑term. Over time, contractor roles became increasingly narrow and production‑focused, which limited opportunities for meaningful skill development. Responsibilities that originally included project management were reduced to primarily email production work. There’s also a broader corporate pattern where work is expected to be completed exactly as written, with little room for judgment or improvement. Even small, quick optimizations can lead to pushback rather than appreciation, creating an environment where going “above and beyond” requires multiple layers of approval — which defeats the purpose of being proactive in the first place. Finally, there’s an in‑office expectation (less strict than for full‑time employees, but still present) for work that can be done entirely remotely. This tends to benefit highly social personalities, but for those who prefer focused, independent work, it feels unnecessary. Social dynamics also play a noticeable role; if you’re not immediately well‑liked or you make a single early mistake, it can create a self‑fulfilling perception that’s difficult to overcome.

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