Position: Customer Success Manager (m/f/d)

Location: Bonn/Germany

Languages: German and English must have, any other additional language is a plus

About our Team

At LexisNexis Intellectual Property Solutions, our mission is to bring clarity to innovation by delivering better outcomes to the innovation community. Each and every day, the work our team does supports the development of new technologies and processes that ultimately advance humanity. Helping our customers reach their goals is our primary focus. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations and ultimately achieve superior results. Our overall success is measured by how well we deliver these results. We are proud to directly support and serve these innovators in their endeavors to better humankind.

About The Role

What are the technologies of tomorrow? As a Customer Success Manager, you answer exactly this question in close cooperation with our international customers. In addition, you anticipate the requirements of our customers for our products, build long-term partnerships and help "your" customers to achieve sustainable success. In addition to working in partnership with your customers, training and workshops will also be part of your job. You can expect intensive training in our software, our databases and metrics as well as a close mentoring program.

Responsibilities

Requirements

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days

• Wellbeing programs

• Access to a competitive contributory pension scheme

• Save As You Earn share option scheme

• Travel Season ticket loan

• Maternity, paternity and shared parental leave

• Employee Assistance Programme

• Access to employee resource groups with dedicated time to volunteer

• Access to extensive learning and development resources

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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