Company Info

First European Title Insurance Company Ltd (FETIC) was established in Malta in 2018. FETIC is a wholly owned subsidiary of First American Financial Corporation. First American Financial Corporation is a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. FETIC is a specialist insurance company dedicated to helping property owners, funds, developers and lenders protect their investments and maximise their returns. FETIC provides access to exceptional insurance capacity with minimum delay and formality. Our title insurance products reduce the risk in a variety of transactions from purchase and development through to refinance and restructure.

Role Profile

Reporting into the Chief Underwriting Officer, you will assist with the daily underwriting and processing of commercial risks ensuring that new business is secured in addition to learning about the various risks and underwriting them effectively.

Your key responsibilities will include, reviewing/summarising files, gathering information for the Underwriter and dealing with new enquiries and queries via the telephone and through written contact. You will be involved in checking policy wording, demonstrating an in-depth knowledge of policy coverage and being able to discuss this confidently with external and internal clients. You will also need to ensure that systems are maintained and updated as required.

Importantly, you will develop and maintain excellent working relationships with key clients and brokers across Europe ensuring a consistently high level of service.

This is an excellent opportunity to grow your career within Underwriting. Our internal training programme will equip you with the knowledge and skills to progress your underwriting career. We also encourage employees to seek professional growth and development, therefore we sponsor individuals wishing to undertake professional qualifications.

Job Description

PURPOSE

To underwrite commercial cases under the direction of a more senior underwriter to ensure that new business is secured whilst providing a consistently high level of service all the while increasing underwriting and technical knowledge.

KEY RESPONSIBILITIES:

• Assist with the daily underwriting and processing of commercial risks for Europe

• Review and summarise files gathering information on cases for referral to a more senior underwriter

• Ensure policy wording is correct and demonstrate an in-depth knowledge of policy coverage and be able to discuss this confidently with external and internal clients

• Deal with new enquiries and queries via telephone and in writing and adhere to service standards

• Input, update and maintain data so systems accurately reflect current position

• Develop and maintain excellent working relationships with clients and maintain high levels of service in order to maximise business and conversion rate

• Work within prescribed objectives and procedures ensuring that all the requirements of department guidelines, service, regulatory and technical standards are met

• Be proactive in considering the department’s processes and in highlighting the need for change/improvement

• Understand external/internal clients’ needs and work with team to meet these needs

• Model and promote the Company Values in all aspects of your daily work (Integrity, Commitment, Teamwork, Service and Leadership)

• Achieve and maintain technical competence in accordance with company standards

• Undertake legal research, projects and other reasonable duties as assigned by line manager

• Continually develop industry and marketplace knowledge

• Travel to other locations in Europe as required

Personal Qualities

• Strong degree (minimum 2:1) and/or legal/insurance/property professional qualification desirable

• Excellent communication skills with the ability to liaise at all levels

• Fluent verbal and written English language skills

• Strong problem solving and analytical skills

• Exceptional attention to detail and delivery focus

• Proactively plans and organises work, clearly identifying priorities to meet objectives

• Outstanding customer services skills and the ability to build strong business relationships with internal and external customers

• Excellent negotiation skills

• Takes personal responsibility for actions and decisions and takes initiative to make things happen

• Can express facts/ideas clearly and concisely both verbally and in writing

• Willingly provides help and support for others

• Competent in using Microsoft office suite

• Remains positive despite difficulty, disappointment and when under pressure

• Builds rapport with colleagues, contributing to the effectiveness of the team and is a co-operative team member

• Is open to change and demonstrates flexibility

• Demonstrates a ‘can do’ attitude. Is aware of personal development needs and raises issues with manager to help improve effectiveness. Takes on board comments about development needs and is always willing to learn

• European languages desirable

Competencies - As per Underwriting Competency Framework

About You

To be successful, candidates should possess the following:-

• A good degree (minimum 2:1) or a legal/insurance/property professional qualification or relevant experience

• excellent communication skills with the ability to liaise at all levels

• ability to develop business relationships

• Fluent verbal and written English language skills

• strong problem solving and analytical skills

• exceptional attention to detail and delivery focus

• proactively plans and organises work, clearly identifying priorities to meet objectives

• outstanding customer service skills and the ability to build strong business relationships with internal and external customers

• flexibility in providing help and support for others

• builds rapport with colleagues, contributing towards the effectiveness of the team and a co-operative team member

• European languages desirable

You will need to demonstrate an interest in a sales/client facing role, be comfortable in a commercial negotiating environment, have a strong desire to succeed and be willing and able to develop quickly in order to successfully analyse risks, devise commercially viable solutions and manage relationships. You will also have a good working knowledge of Microsoft Office Suite including outlook, word and excel. Proficiency in another European language would be an advantage.

Above all you will be self-motivated, pragmatic and principled, and possess a flexible approach to your work. For this you will be rewarded with the opportunity for a successful career within an expanding global company.