Poor Management and Little Room for Growth - Patient Service Representative bei Sutter Health: Mitarbeiterbewertung

1,0
28. Feb. 2018
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CEO-Befürwortung
Geschäftsprognose

Pros

Health insurance, 403B, willingness to work around your schedule

Kontras

I have been working here for almost 3 years and I’ve had enough. Management is absolutely horrendous. If you have a legitimate question you either get blown off or get because I said so. There is a bit of a disconnect from management and patient service reps. Management are always in meetings and if there is a new process that comes out you’ll get an email and the rest is up to you to figure it out. And I think it sad that some information we have to find out from patients especially if it’s a doctor that passed away and is already getting buried and management didn’t say jack crap until representatives started asking. There is hardly any room for growth. You can move to a different line of business if you want but you will be doing the exact same thing and it will either be a lateral move or less pay. There are many companies that pay their employees better. There are some employees that started the same time I did, still know absolutely nothing about the processes, make more than I do, and I continually have to help them. Everything is now about stats and how fast you can get the patient off the phone but still “ help the patient with their needs”. Ever since they changed to the bonus structure it’s been disheartening because even when you know you are doing a good job, these bonuses are unattainable. I got to the point to where I don’t even look at it anymore. When the email comes in to give an update on how I’m doing I just delete it. Because even if you are low on issues, high on customer satisfaction, and your handle time is good, you will lucky to even get the minimum bonus.

Mehr Bewertungen zu Sutter Health entdecken

5,0
30. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

This opportunity for the Owner/Director of Operations may operate to other entities and title Chief of Staff in its mid term, if the time arise for Employment. As the Employer Return these job titles will always be available to myself or you. Creative Opportunities is a great statement for the hospital and workforce. Major health incentives may qualify more patients thrive to moving on to qualifications of getting home. Sometimes our treatments here are good and request for patients move to another hospital. That's what I am here for, and creating a day to day plan for the patient or treatment care. All of my patients will be treated equal as EEO or Special Privileges on a subliminal content and contracts. Either domestic or foreign affairs will be answered upon request. Any special requests must be attended such as " how long is a regular hospital stay "? Well, some care is different than other treatments of care and request demo treatment healthcare. Basically Sutter Health shall remain under the proper structure of my Inheritance: Good Old Fashioned Healthcare and Guidance. Remaining stable to my job as a importance person of personnel HR Human Resources. Director of Operations.

Kontras

It is mandatory for the janitorial work to be completed at proper time,, for day to day inspections. Handling cases or health cases of the Department of Public Health of my Lead Corre-spondence and it's Team. To check in once or twice a year with the department;, in reading ledger or manual, when handling patients CA.

3,0
11. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Leadership trainings, conferences, educational opportunities, Senior leadership seems to respond to employee feedback, Great organizational transparency and clarity around goals and direction, Front-line leadership receiving recognition more often, Fair (not amazing) compensation and benefits overall, Organization seems to be healthy and growing which is encouraging for job security and retention.

Kontras

Unsustainable front-line leadership expectations, responsibilities, and tasks without providing support from supervisors or assistant managers specifically in San Francisco campuses, High burnout risk among front-line leaders which is continuing to increase, Growing list of contradicting or conflicting priorities. Patient experience scores have improved greatly in SF but patient quality/safety and employee satisfaction has become the apparent cost of that, Very unreasonable span of control for front-line leaders, i.e. way too many direct reports, Meeting metrics and KPIs at all costs is the message being received. Front-line leaders are left scrambling to reach the data points (regardless of the methods), to get there. In other words, we might be meeting the metrics and KPIs on paper, but that doesn’t necessarily mean the real purpose or reason behind those metrics is being performed. We’re just desperate to keep our jobs, The leadership culture in the last 6-9 months has shifted towards motivation through fear. Fear of losing our jobs or bonuses rather than motivation by providing actual daily support in doing our jobs and genuine concern and encouragement to succeed.

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