Pros
Benefits- medical, dental, vision, life, 403b, very small amount of tuition reimbursement, wellness bonus, holiday bonus, other employee bonuses if you're a phone agent, PTO rate is good.
Kontras
ZERO respect for military and prior service. People with FMLA/ADA are harassed, treated differently, neglected and so on. A few people on multiple occasions had their needs ignored to the point that they ended up in emergency rooms or needing to have the ambulance show up due to negligence from superiors and human resources. Worse than other business politics: promotions usually based on who you know rather than merit and experience. Total disregard for diversity, cultural differences, age, and race. Employee satisfaction survey results are not taken seriously, & when they ask the teams how to improve they take the bare minimum & ignore the more important issues. Concerns brought to management, upper management, and human resources are ignored and then you are treated differently for having said anything at all. Many employees, including the ones with fmla/ada needs, fear taking action for mistreatment because of the retaliation, being pushed out, and threatened. They ask for ideas on how to improve processes & other things but either ignore your ideas or steal them & behave as though you have not contributed anything. If you don't participate in giving your whole life story, or participate in every single activity (dressing up, games; even if you participate in the ones you do like) you get accused of not being a team player or a part of the "work family" & your annual review/raise suffers for it. Unrealistic expectations and metrics. Even the best employees such as myself and others could not meet some, and when you bring it to their attention they scoff at you, brush it off, reprimand you or try to, take no accountability or suggestions. You go from being the top employee to the one they push out. High turn over rate in operations and support. On my team alone in support, 4 of us have quit within the same year, 2 within a few months apart, 2 within the same week; & these positions formerly had a low turn over rate. They tell you your job role & how to do it, but when you do it the way they said to, you're still wrong. A lot of contradictions, double standards, hypocrisy, and no self-accountability especially in management and upper management. There is a protocol to follow when something is needed, and instead of following it- people wait last minute and demand they get what they need. They will wait the hour before It is needed to ask for something that takes hours, or even days to complete because they procrastinate. When you don't jump when they ask, because it is impossible and or because they didn't follow protocol when others did, they blame you and try to throw you under the bus instead of owning up to their mistake. I have a huge stack of evidence that I had to submit to the department of labor. I never had to do this at any other job in my life. It is despicable. As soon as two of us top employees started getting pushed out, we found other jobs where we both get treated like royalty. I found another job where I am respected and treated as an adult, they are amazing and already within the 2nd day I was offered a promotion.