Not a job I would wish on my worst enemy. - Customer Success Guru bei Shopify: Mitarbeiterbewertung

1,0
13. Juli 2015
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Geschäftsprognose

Pros

The hourly rate they provide you is decent for the job and the coworkers are smart and fun people. That's about it.

Kontras

Guruland, as they call their call centre, is a disaster. The management team doesn't care for you as a person. They provide you with unrealistic metrics to attempt to achieve and will punish you if you don't. Having an opinion of anything that isn't obnoxiously positive is punishable. Want to give advice to the company to improve? Don't. They do NOT want to hear it. Promotions are given to favourites, and not to the most qualified candidates. The company does their best to prevent contract employees from qualifying for benefits, but dangle the option over you, taunting the unlikely. You will also work incredibly unflexible hours, and will work nearly every weekend and holiday. They also expect you to work overtime for free. This company isn't worth the stress on your life. Every year your work at Shopify is worth two off the end of your life. Just don't do it.

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Reaktion von Shopify
10y
Thanks so much for taking the time to write a review. I’m really sorry to hear that you’re feeling unheard and not supported in the Guru role. I know at Shopify, we’re committed to building an open and comfortable work environment so your concrete examples will be really helpful. I appreciate the suggestions for more collaboration and communication. There is always room for improvement. You’re right about how smart and awesome the Gurus are. That’s something I’m really proud of and what sets us apart. I’m always open to talking more in depth about how we can shape Shopify’s future together so just ping or email me anytime. Theresa -Guru Team Lead

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Kontras

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