Pros
You can fly under the radar for years and no one cares. The number of inept people impacting the health of others is a majority of the 45,000 employee base. Your are so compartmentalized you do not know the end result of your actions. Mantra of "Perfect Service" is touted by all and practiced by few. Very security conscious and protect themselves from every legal angle to a fault. Micromgmt is an art form level on low end of the career ladder. Largest datamining operation in the world.
Kontras
"Perfect Service" is not. Don't get between the revenue and management with an idea requiring money. Mgmt is focused on sales and their bonuses, not the people stepped on or over along the way. CEO is a bean counter without regard to the human condition. Another Humana business about to crash and burn; milked the nursing homes; then the hospitals; now health insurance; what's next?