WORKFORCE OPTIMISATION ADMINISTRATOR

Job Summary

To provide operational support and technical administration within the workforce automation platform. The Workforce Optimisation Administrator is responsible for ensuring the operational integrity and efficiency of the workforce automation system. This role supports the Workforce Optimisation Supervisor in maintaining system integrity and providing power user assistance to Business Units.

Key responsibilities not limited to the following:

System Data Maintenance

• Update and maintain organisational structures and resource pools within the workforce automation framework.

Power User Support

• Act as a first-line support contact for Business Users, assisting with routine system navigation and troubleshooting.

Quality Assurance

• Conduct self-audits and regular checks on data uploads to ensure a 95% accuracy rate in output.

Documentation Support

• Assist the Supervisor in maintaining user manuals and Standard Operating Procedures (SOPs) for Business Unit maintenance tasks.
• Provide training and documentation to users to ensure proper application usage

Minimum Qualifications

National Diploma/NQF level 6 in Computer Science, Information Technology, Informatics, Information Systems or equivalent qualification

Minimum Experience

2 - 3 years of experience in workforce administration, data entry, or resource planning. Experience with workforce automation platforms or similar enterprise scheduling systems is highly advantageous.

Knowledge, Skills & Abilities

• Basic understanding of workforce management (WFM) principles and resource planning.
• Proficiency in Microsoft Office / Google Workspace, particularly Excel / Sheets for analysis.
• Ability to troubleshoot routine system errors and user access issues.
• Basic systems administration knowledge
• Highly analytical with problem solving skills
• Client And Customer Service Skills
• Effective Teamwork, Collaboration and Self-Management
• Expert Communication Skills (Verbal and Written)