About the role

This is a non-traditional security position focused on proactive engagement with patients, visitors, and staff. You will use empathy, respect, and strong communication skills to help prevent and de-escalate challenging situations, enhancing the overall patient experience while supporting clinical teams.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

Functions in accordance with legislation (e.g. Mental Health Act 2016, Aged Care Act 1997 and Disability Act 2014) when undertaking activities as delegated to provide accountable care that is safe and relevant for individuals and groups.
Fulfil the responsibilities of this role in accordance with Queensland Health's core values, as outlined above.
Participates in the development of quality improvement activities and the application of research and evidence-based practice, in collaboration with clinicians and other stakeholders.
Continually monitors and actively patrols the clinical areas and waiting areas and pro-actively engages patients, visitors and staff to develop a positive safety culture and creates opportunities to enhance the user experience by making connections with those in the area and, where possible, alleviating some of the stresses and anxiety through respectful interpersonal interactions.

Benefits when working for us

Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
Flexible working arrangements and competitive salary rates with annual incremental increases
Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.