Pros
There were a number of good co-workers. The good co-workers were new hires who didn't know any better.
Kontras
1. Unethical business practices. Explanation: WBT will offer 2 types of services to universities---one service is leasing their software so the university can run its own call center. The second service is the full managed (Campus Connection/Campus Plus) which WBT provides a call center manager to run the program for the university. The problem here is that WBT claims to have a seasoned, trained manager that will run the phonathon better than the university can do on their own. The truth is that WBT hires a group of new college graduates every year who have zero experience. The universities are NOT receiving a seasoned veteran at all; they are getting a 21 year person who will be learning on the job. It would be better for the university to hire and train their own person and save thousands of dollars. 2. Wilson-Bennett has a "firing" culture. The moment one thing goes wrong, someone gets fired. Basically they fire 10-15 people every year. This constant turn-over causes continual stress. Training and retraining and employees working in fear of being fired. 3. The salaries paid to the phonathon managers is lopsided compared to what the CEO and his wife are earning. Basically the owners of this company are making millions while they pay their employees wages that are very difficult to live on. 4. The chaos an unorganization at this company is shocking at times. Most of the decisions are made by the CEO's wife. People are being fired all the time. Clients are cancelling contracts. Existing clients complain about the service constantly. It seems as though this company is hanging by a thread and is only a few cancelled contracts away from going under. Enter this company at your own risk!