Pros
- RRSP matching - you'll learn a lot about investing! (mostly on your own)
Kontras
- little to no work life balance (mandatory meetings are regularly scheduled outside of working hours, ticket quotas are seldom achievable during your 9-6) - toxic leadership culture whereby manipulation and guilt trips are a fan favourite in pushing employees to hit targets (typically 75 ticket updates per day) - phone agents must be prepared to handle any and all incoming calls despite only being trained on their 1 assigned pillar (i.e. account funding) - bureaucratic measures have been taken to limit agent access, resulting in endless escalations arising from tasks as simple as applying a refund to an account - this has led to a lack of efficiency/ownership from agents, and a hugely dissatisfied customer base - agent development is constantly put on the back burner while leadership is too busy implementing short-term staffing solutions to mitigate backlogs/support new product launches that no one knows anything about