Pros
The only real pros are the unlimited PTO, catered lunches occasionally, and free membership for United Pet Care.
Kontras
Where to start? UPC was a well-oiled machine when it was under old management with the owner of United Pet Care. When they sold the business and new management came on board, things went downhill. Leadership comprises unqualified individuals given "VP" titles and huge salaries. There is no guidance when it comes to leadership. The company makes decisions without considering how they will impact the day-to-day operations and the rest of the staff. Any changes made to the company internally that affects the customer's user experience or new product launches are not communicated to staff until after they have been launched or until you receive a very unpleasant call or email from the customer regarding the change. Not to mention that when leadership launches a new change, they are a complete failure and never work on top of not communicating this to staff, and the team is expected to put out the fires and pick up the pieces. In contrast, leadership does nothing about the problem. Not to mention the technology and website for United Pet Care are so poorly put together. Nothing ever works how it's supposed to and creates a bad user experience. If you work in Customer Success, you will be the punching bag for the company, and you will burn out. The company keeps trying to build on top of a broken foundation, and we have all expressed these struggles and frustrations with the technology not working, and nothing comes of it from leadership. They do not have to deal with the problem or put out the fires it causes, so why should they care? The culture is toxic and unprofessional, and they promote and let this kind of environment cultivate. Everyone knows everything about everyone, there is gossip around the office, and the biggest gossiper of all is the head of HR, who has no qualifications to be head of HR as she was a contracted recruiter with the company when she started two years ago and has to look up her answers on google. Leadership is never in the office, nor is anyone there. There are only 4-6 people in the office at a time unless they cater lunch to the office every two weeks for their "All Hands" Meeting. Hence the lack of communication problem the company is having. For being a small company of only about 30 employees, there is no reason that the CEO, when in the office, cannot say "Hi" and "Bye" to everyone since it is a smaller office space and his office is comprised of glass walls so that everyone can see him in the office. This has been expressed to the head of HR, who gave him this feedback, and then he did nothing about it. It makes the staff feel unappreciated and not seen by leadership. The company will tell you, "It's a startup company" that has been around for more than 20 years, and it is a bumpy rollercoaster, but if you stick with it, you will go places. Please do not believe it. You will eventually burn out at this company due to no one in leadership listening to their staff and the same problems constantly happening over and over again.