Pros
In the real of retail, it was a pretty easy job. Work life balance was a plus and decent pay.
Kontras
Poor upper management fails to maintain the culture that made TCS great. Upper management doesn’t pay attention to the details (ex. Visiting stores less than once a month when they should be in weekly, failure to act on employee issues (no HR department is another con), open door policy and “no retaliation” policy is a joke. Area director always sides with general manager which leaves you feeling alone. Actions don’t meet words (ex. General manager late everyday, leaves early even when the store is busy, area director online shopping during conference calls, zero accountability, promises of promotion that are never fulfilled.) I was convinced to take a pay increase that was lower than what my performance dictated under the guise of my impending promotion. (Never received the promotion).