Pros
- Decent hourly wage for young casual staff - Pretty flexible with University hours and shift swapping - Nice products and employee discount, able to take home samples to try too - No personal KPIs
Kontras
- The area I worked in had many managers that lacked management skills: gaslit staff, favouritised certain staff members and believed them over staff that had worked there for many years - area managers were borderline hostile and had bad attitudes, always gossiping with floor managers when they came to visit stores - Forced staff to try products on customers skin and faces, made customers uncomfortable but as staff we had to do it sometimes if a manager was breathing down our necks - Store managers didn’t really have staff or customers best interests at heart, their interests were for themselves and how to make themselves look better to area and regional managers - some staff were kind of racist towards customers that spoke in accents or were international - really micromanagey retail sales techniques and didn’t allow staff to be themselves - low quality makeup that staff were forced to upsell to customers