Pros
• Great Development Opportunities (I started as an agent in January 2024, and have progressed to a Team Manager by May 2024) • Massive experience to be gained - Onboarded an outsourced partner. • Fantastic Senior Management team - Very approachable, knowledgeable & helpful - supported me in finding a mentor • We have a great department, really friendly people and we all work well together. • Reliable shifts, bank holidays off, weekends off, performance bonus' for the years I've worked here, hybrid option, flexible working (when agent/specialist)
Kontras
• Pay could be better, not consistent across departments • The job is hard, there is no getting around it for the agents, the specialists and the managers, but it is really rewarding. • Public transport links are poor.