Only if you really need a job - Social Media Content Moderator bei TP: Mitarbeiterbewertung

1,0
27. Feb. 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

No phone calls, no emails, just back-office moderating

Kontras

Working there, from the office, felt like being in a prison. We had to be at our desks to guard the monitor and click every 30sec (even if we had no tickets) in order for the monitor to not go into sleep mode, otherwise we would have been penalized. Even if there was no work to do, we were not allowed to do something to entertain ourselves, for example reading a book or accessing the internet or drawing something. Nothing was allowed due to "security reasons". We were not even allowed to turn the lights on or off or change the settings of the AC. Management didn't care about their peoplea, it was all about looking good in front of the client. Only people who could/wanted to suck up to management were being promoted.

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5,0
26. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Very accomplishing environment, I enjoyed speaking with customers.

Kontras

Calls are back to back and you have to meet all metrics.

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Reaktion von TP
5d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3,0
16. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Kontras

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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Reaktion von TP
5d
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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