Unless you are desperate, do not work here. - Customer Service Advocate bei TP: Mitarbeiterbewertung

1,0
2. Okt. 2020
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CEO-Befürwortung
Geschäftsprognose

Pros

Met some cool people who are now good friends. But you can find good people anywhere, and they dont tend to stay in these kind of companies for long.

Kontras

At 32, I have travelled an worked in many of Satins lairs, but this company is setting new standard for what eternity in hell could be like. Please take my review seriously and do not work for this company unless you are extremely desperate for work and willing to sell your soul, deny yourself of any pride and spend your days stressed and unfairly treated. There are many other companies in Barcelona worth waiting for an opportunity with. Ask any agent currently at TP, only those that remain are those who have zero choice but to work there and are actively looking for another job. On the other side of the fencem you have those that are cosy with a manager, sharing pillows or too old and withered in life to find something else. I worked on the Disney project, and I have never encountered the level of incompetence and ill-treatment towards agents in any job I have been in. It is truly shocking. Hopefully Disney will come to their senses and not associate their brand with this company at some stage. Just read the reviews and research how many times the unions have taken them to the supreme court, talk to someone in TP if you can as some other projects may be okay and wel managed. But at the end of it all, they are constantly recruiting because people are constantly leaving at every level in every project. Unless your desperate to pay the rent and need a job to get you off your feet as no other oppportunies are coming your way, DO NOT WORK HERE. Wait it out and something else will come up!

Mehr Bewertungen zu TP entdecken

5,0
26. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Very accomplishing environment, I enjoyed speaking with customers.

Kontras

Calls are back to back and you have to meet all metrics.

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Reaktion von TP
3d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3,0
16. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Kontras

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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Reaktion von TP
3d
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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