Pros
- Supportive team environment as employees are forced to lean on each other
- two weeks training at the start to ensure you have a solid NBN foundation
- Good location in the city
- flexible hours
Kontras
- No employee culture; no events including a lack of a Christmas party, not your average call centre no encouragement to socialise with your colleagues.
- Need to advise your superiors when you are going to the bathroom
- One 10 min break and one 30 Min break in a 7.5 hour shift
- Rosters regularly released with only a week or even a day's notice
- often scheduled to work 6 days in a row, as they run payroll Wed through Tues and don't adhere to regular Mon thru Sun work week.
- Often expected to learn technologies on the fly such as reading a PDF while having a customer waiting on the phone i.e. VOIP
- Need to ask permission to call customers back which fosters a culture where customers do not get follow ups and are just left wondering about the status of their enquiry
- Given extra duties without consultation or an increase of pay
- low pay
- expected to work overtime regularly and stay back at end of shift if there are calls
- regular mismatches with time worked and pay
- poor scheduling causing time worked where there is no work to do (no calls) and then expected to work overtime as a trade-off