Pros
It was remote work, the benefits were good, equipment provided
Kontras
This is probably a job title you won’t see posted any longer, as they decided to save money and outsource this work overseas. This put a huge strain on the US employees, since it wasn’t working out well. Mandatory OT everyday for months on end, and if you couldn’t do it, you got an occurrence. And of course, in a metric-based productivity environment, burnout is not acceptable. So no work-life balance at all. It’s sad because before the CEO decided lining his pockets more was better than hiring & paying more US employees, I really enjoyed it. I worked on a great site with excellent and very easy going support. Then the implementation happened and everything just tanked. I was moved to a different site despite my objections. There was no support on this team, the metrics were outrageous and confusing, the constant OT, and the fact they wouldn’t replace anyone who quit in the US due to trying to get the overseas replacements online, thus stressing us more… burnout set in, and it was time to move on for my own mental health. Also - the job post I applied to stated after 90 days of good performance, a raise would be given. That never happened, and I made the rockstar bonus just about every week.