Pros
Helping patients with their unmet care needs
Great co-workers
Kontras
AI is inconsistent, makes too many mistakes generating ICD codes and needs to be refreshed too many times to generate the note
The queue feels like working on an assembly line, constant feeding patients to your schedule with little time to rest or go to the bathroom
A high no show rate with no focus on improving this, just forcing more calls to try to fill the gaps from the no shows
Awful platform especially the video component, makes it difficult to complete a visit
Always changing how things are done, no input by staff until changes have happened and are going poorly
Hiring too many people without having an efficient system, this will just be more turnover in the near future