22. Apr. 2020
Reaktion von ServiceTec
5yThank you for your review. However, I am very surprised at your feedback based on your resignation letter which I would like to take the opportunity to quote; first line “It is with great pain that I write this to you today”. The second and final paragraph of your resignation letter states the following “I wish to take this opportunity to say that no greater compliment has been paid to me than the unfailing trust which you and the team have continuously extended to me in the last few months of service”.
I would now like to address the other concerns you have stated:-
ServiceTec offers excellent healthcare benefits and there is no differentiation based on the employee’s position. Furthermore, full in-network medical and dental is paid by the Company for all employees, something which very few employers offer.
It is not ServiceTec’s culture and/or expectation that any employee works 65-80 hours a week. We do, however, expect employees to work effectively during their work hours.
The working hours for the majority of airport employees are aligned to a work schedule. Working hours are varied due to the nature of the aviation industry and work schedules are temporarily adjusted to cover for planned absences, for example. This working practice is typical of the airport environment.
ServiceTec’s job descriptions capture the main elements of the tasks required of a position. Unfortunately it is not practicable to detail every single task that may occur due to the fluidity of the environment we work in. We ask our team members to be incredibly versatile as we service customers in an industry that changes daily.
Tools are provided by our customer and at no time has there been an expectation by ServiceTec for employees to buy tools.
Employee morale is very important to ServiceTec as it’s part of our ethos to provide a positive working environment and this is something that we continually strive to achieve. This does mean, on occasion, a disruptive team member may be removed, even during their notice period.
I acknowledge that working for ServiceTec and, also, the airport environment is not for everyone. We wish you every success with your next employer.