Pros
The people I worked and interacted with on a daily basis were great.
Kontras
The company promoted a strong work-life balance during the hiring process, but that promise quickly proved unrealistic in practice. Likewise, employees were led to believe that quality healthcare coverage would be company-paid, only to later experience benefit changes that required employees to pay substantially more for meaningful coverage.
Another significant concern was the company's shift in expectations regarding remote work. Most staff was hired into fully remote positions, located throughout Florida and from out of state. After hiring based on those representations, the company began pushing for employees to work from its Ormond Beach office. For many commuting to Ormond Beach on a regular basis was simply not feasible. Expecting employees to uproot their lives, relocate their families, and absorb the associated costs after being hired as remote workers was unreasonable, particularly given the uncertainty surrounding the organization's long-term direction and staffing decisions.
The workload was consistently heavy, and employees were often required to devote substantial time to administrative or minute tasks that added little value to case strategy. The expectations were often unrealistic and disconnected from the practical realities of managing a high-volume caseload.
Overall, the environment lacked respect, trust, and appreciation for the contributions of staff.