Pros
They have been purchased and there is Coffee
Kontras
Support Management was Fake, arrogant, uncaring, liars, rude, ignored everyone, baited CSM's for info to use against other team mates, ruled with fear. The training was the worst! It was All over the place! The CSM team trains in their own time, your responsibility to put the pieces together. You get it or you don't, This was a sick place to work. Stress was crazy, guilt if you left for a lunch, so stay at your desk, eat , pick up the phones , No work life balance .Management selfish and do what they want/ No rules for them or friends. Come in late? only if you are a friend. They don't notice. 1 Manager requires the team to handle her account 7 days a week. The On call person must handle on Sat and Sun and gets paid OT so she doesn't have to be accountable for it ALL the time. If you are thinking of applying, RUN, you will never recover from the abuse and nastiness of these 2 female managers. They will chew you up and spit you out and smile while they do just to make a point. They have HR working for THEM. Big Egos feed on the control they have.