Pros
Good discounts on product. Flexible WFO policy.
Kontras
On the surface, Roots appears to be a great brand but then the curtain is pulled back. Absolutely no investment in upgrading equipment & infrastructure for at least a decade which results in significant employee frustration trying to complete basic tasks. Very uncompetitive compensation packages for the majority yet the largely MIA Creative Director is grossly overcompensated while contributing very little …..not great optics for the larger team struggling in the trenches due to overwork & outdated tools. Product collections consist of either the same ol’ basic fleece, or try to explore new categories dominated by other retailers. Sadly, the Roots versions fall short due to inferior fabrics & lack of detail yet prices are still premium. Too many voices & too little clear decision making results in confusion & chaos.