Pros
Fully remote, amazing benefits, and the people are the best coworkers you'll ever have.
Kontras
Since being purchased by a private equity firm a few years ago, the company culture (which had once been superior, THE reason to work here) has tanked. A huge round of surprise layoffs in 2023 were done apparently without any research into the load-bearing capacity of the people being let go, leading to a bunch of them being offered their old jobs back, or worse, a short-term extension on their last day. Super embarrassing for the company and sent morale circling the drain, from which it never really recovered. Another two rounds of layoffs since then have felt similarly haphazard; a large chunk of the customer support / software support team was outsourced to overseas temps without any appearance of considering job performance, pay rate, or any other factor.