Pros
Some of the people who haven't drunk the Cool Aid and aren't brandishing the "Fanatical Support" nonsense are actually good, decent , intelligent people and know exactly what is going on in the company.
Kontras
The worst senior management I have ever seen running a company in the UK. They aren't qualified, they lack the technical knowledge and the people skills required to manage people. Some of management roles are pointless in some cases. There are so many Customer Care Managers when they actually don't really do any customer care management you probably need about 3 for the whole of the Enterprise department. There are a lot of fake reviews here and you can blatantly tell which ones they are so lets look at things realistically: This is not a start up the company is 17 years old approximately. Using the "we are a billion dollar start up" line rubbish to justify the lack of maturity at all levels in the organisation is just non-sense. Senior management in the UK and US have failed to make sure the company has adequate processes in place which grow with the organisation and that is why it is a mess internally. Having technically inept senior managers in technical roles has hurt this company particularly in the UK as they really do not have clue about what the actual "real cloud" market is about and instead have the account teams and technical staff doing mandatory courses which serve little to no relevance in their roles. I was a senior technical employee but I would not advise people to come to Rackspace unless you are going in to a very senior management role as you will be knee capped in terms of progression. This is due to the pathetic leveling processes that is peer reviewed which means for you to get what Rackspace call a promotion which really isn't ( you do the same job and get a pay rise which they can't even tell you the value of) you have to persuade other people who do you job role to give you a pay rise. The effort involved isn't worth it. Having moved out of Rackspace in to the real world I can say the grass is greener due to other companies not living in a "Fanatical Support" bubble. Rackspace will not survive as it has no real technology and can't compete. I honestly believe the company will be acquired when the share price hits approximately 18 to 20 dollars.