Vision is unchanged: to be recognized as a world-class service company
Team-based Culture that promotes ownership
Pushes decision making to those working daily with customers
Leaders who are regularly thinking about improving customer experience and driving employee engagement
Opportunity for those willing to put in the work
Kontras
Culture can seem 'wide-open' which doesn't work for those wanting very clear, scripted, organized work environment
Can lead to change fatigue if communication is unclear
Reaktion von Rackspace Technology
7y
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