Pros
Working at the RAC as Head of Academy has been one of the most rewarding roles of my career. The organisation truly believes in developing people, and leading the RAC Academy gives you the opportunity to shape the future of the business in a meaningful way. Senior leadership are supportive and genuinely invested in the Academy’s success. There’s a strong sense of purpose, everything we do directly contributes to improving skills in our industry and helping our colleagues deliver exceptional service to members. The culture is collaborative and supportive, with lots of freedom to innovate and bring new ideas to life. I’ve always felt trusted to make decisions, lead strategy, and drive improvements. The focus on apprenticeships and long term talent development is real, not just a tick box exercise, and seeing apprentices grow from day one to fully qualified RAC patrols and SMR techs is incredibly fulfilling.
Kontras
Like any fast paced operational business, priorities can shift quickly and you need to be adaptable. At times, there’s a lot to juggle, but it’s rewarding work.