Client Service Specialist - Mitarbeiter (anonym) bei Questrade: Mitarbeiterbewertung

1,0
27. Sept. 2014
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

Good co-worker. Good location. Useful training sessions but thats only when you first join.

Kontras

ABSOLUTELY AWFUL. STAY AWAY!!!!!!!!! management forces you to write good stuff on glassdoor. Call-center environment with NO leg room to stretch. HIGH-turn over rate because people are under-appreciated. low pay. They will just make you to sell accounts. Performance is only based on how you can "upsell" and "cross-sell" accounts when that's not actually your responsibility. SALES environment. Poorly managed. Have to deal with FRUSTRATED clients all the time due to poor management.

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Reaktion von Questrade
11y
Thank you for taking the time to write this review, and we’re very sorry to hear that we weren’t able to meet your expectations as an employer. We always encourage employees to provide us with feedback in whatever medium they are most comfortable with, via our internal surveys, through Glassdoor, or even just by popping in to a manager’s office to talk. And, we do so knowing that not all feedback will be 100% positive (otherwise, how would we know how to improve? ). We’re very sorry if any of our requests for your feedback were misinterpreted. As well, you are correct that there is a value adding component to the role of a Questrade client services specialist, a common responsibility for many customer service roles in our industry. Ultimately, our goal at Questrade is to deliver as much value as possible to our customers, regardless of job title. Thank you again for your comments and we wish you all the best.

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5,0
12. Jan. 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

Great team to work with and learn from

Kontras

None, my experience was excellent

1
avatar
Reaktion von Questrade
2y
Thank you for taking the time to share your positive experience working at Questrade. We're thrilled you had an excellent time during your tenure with us. Again, Thank you for your kind words and for being a valued team member. We wish you all the best in your future endeavors.
4,0
21. Aug. 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

Armenian Office people are great and in general there is a friendly atmosphere and conditions. Lots of attention to employees from Armenian management

Kontras

I can not say anything positive from Management team from Canada. Although I can say lots of negative, but I will refrain from it.

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