Pros
Good staff shop sales 20% Discount Most customers are lovely.
Kontras
I worked for QVC for around three months before being completely shut off from the company and 'escorted off site'. At my time there I loved it despit the strict 'average call handling time' and constant call reviews. I managed to adhere to both of these and really excelled and managed to sell most upsells that you are required to offer. However at the end of my probationary period I had two days off within three months so I was fired. Despite those who had worse rated calls and failed to adhere to AHT and PETO (allocated toilet time- which only equates to about a minute an hour), I was completely shunned from the business and was told I needed me be escorted off sit immediately as if I was some kind of criminal. Despite this, I entered the staff shop on the way out as I had only been fired two minutes before. I was obviously upset and had already seen a couple of team leader who had acknowledged me and apologised for the way I was treated. However, whilst purchasing the items my personal team leader came into my face and shouted in front of everyone in shop that I shouldn't be in there whilst spraying spit in my face. She took me by the arm and escorted me out the shop. I was disgusted. I then called up a few days later to ask when I would be receiving vouchers that I had won for selling the most upsells and coming third in my team. I was told that I was not entitled to them (despite me earning them a month earlier) and that I should no longer call. I am disgusted with the treatment of staff and the insensitivity of management. I would honestly NOT recommend to anyone.