Pros
The company has talented individuals across both the U.S. and international teams, and there is genuine potential in the organization’s technology environment.
Exposure to a wide variety of infrastructure systems, surveillance operations technology, and cloud platforms provided a broad operational perspective.
There were also opportunities to collaborate with colleagues across multiple regions, which can be valuable for professionals who enjoy working in a distributed environment and supporting mission-critical operations.
Kontras
There appeared to be significant accumulated technical debt across portions of the infrastructure environment, including aging hardware and systems that were overdue for refresh cycles.
In some cases, responsibilities between teams were not always clearly defined, particularly between U.S. infrastructure support and global IT leadership. This sometimes created uncertainty around ownership of systems, access permissions, and long-term modernization initiatives.
Efforts to address infrastructure upgrades or replace aging equipment often moved slowly, which could impact performance in operational environments such as the surveillance operations center.
Greater clarity around decision authority, system ownership, and administrative access would likely improve efficiency and allow local administrators to resolve issues more quickly.
