Pros
- Teams are incredibly dedicated, collaborative, and always willing to support one another through challenging transitions.
- Strong focus on actively listening to and advocating for customers' needs at the team level.
Kontras
- Executive leadership frequently dismisses employee concerns during all-hands calls and relies on empty promises to manage morale.
- The company has gone through multiple rounds of layoffs with zero internal communication or accountability. Employees often only discover colleagues have been let go when they suddenly disappear from communication channels.
- Following major organizational shifts, leadership failed to re-align priorities. This created an environment devoid of unified goals, leading to silos and internal division.
- Despite the chaotic environment, the frontline employees work incredibly hard but receive little to no recognition or support from upper management.