Pros
Some talented colleagues remain who genuinely care about customers and want to make a difference.
Kontras
Since joining the company, the executive team has turned over several times, which has created instability and confusion across departments. The new leadership team lacks the experience needed to effectively run the organization, and many strategic decisions have negatively impacted both employees and customers. Significant cuts have been made to the global support staff, leaving customers with limited or no assistance. Additionally, changes to the fee structure and invoicing practices have created a lack of transparency that customers should review carefully in their contracts. Employee morale is very low due to frequent changes to compensation plans, layoffs, and poor communication from senior leadership. The work environment feels increasingly hostile and unsupportive. Overall, this company has serious leadership and ethical issues. I would not recommend working here until there are major changes at the executive level.