Pros
* You gain exposure to a variety of campaigns and industries, which can accelerate your learning if you’re adaptable.
* High call volumes can help you rapidly develop resilience, confidence and cold calling skills.
* There are genuinely hardworking and talented people within the business who support each other.
* If you’re self-motivated, you can build experience quickly and improve your ability to think on your feet.
Kontras
* Frequent campaign changes with limited notice and minimal training, making it difficult to build expertise and consistently succeed.
* Expectations remain high regardless of how little preparation or support is provided.
* Management support often feels inconsistent, with concerns raised by staff not always resulting in meaningful action.
* Payroll discrepancies and deductions can be stressful to resolve and communication around them lacks transparency.
* High-pressure environment with a reactive culture rather than a structured development approach.
* Poor office facilities, including around 40 employees sharing a single toilet despite concerns reportedly being raised multiple times.
* Employee wellbeing can feel secondary to performance metrics.
* Lack of stability and consistency makes it difficult to plan, progress and feel secure in your role.