Pros
You get experience working with computers
Kontras
Most customers are getting ripped off, they specifically target the vulnerable/old people, which a lot have memory loss/dementia. Sales are taught that they should be selling every customer they talk to, which means even if the customer doesn't need it. If the customer thinks they are talking to their internet provider, sales will be reluctant to correct the customer of who they are with. They changed the pay structure 8 times in the almost 3 years I was there. Basically, it's changed once people go through all the hoops and figure out how to do well with the current structure, make you learn a new way so that you go through a struggling period so they can pay you less but give you hope by having a good pay-out once you get to the top of the new system, just to make you start all over again, after you do make it, by changing it. They understaff and burn their employees out then replace them. If you want to move up in the company you better become friends with management because that is who they choose for promotions. Friends, not experience or tenure.