Pros
Amazing culture - your fellow coaches and instructors make you feel seen and valued, and so does my line manager (might be lucky on this one cause I know other coaches do not feel the same way). There is a great culture of helping one another, and the company really relies on everyone else to teach you the ways, which everyone seems genuinely happy to do. The pay is good and reflects the difficulty of the role in my opinion - however it is not sustainable (see Cons). Good perks overall and fantastic WFH policy.
Kontras
The workload for coaches is too much - very surprised you don't get more burnouts or people going on sick leave because of that. You're expected to look after 130-140 learners FROM THE START right after onboarding, when you don't know anything about the role or processes. We are client-faced, we should be experts before being in front of learners in order to help and support as much as possible. I get questions every day that I don't have the answers to, and it feels embarrassing to say the least. Quantity over quality here and it feels like all the company cares about is the money and getting as many learners through as possible, without thinking about the wellbeing of your employees and the quality of the support learners are receiving. As a coach you are spinning too many plates which is not sustainable - you are responsible for keeping the learners in the programme too which feels very pushy - as a learner if I decide to leave, I shouldn't be begged by my coach to stay, and sometimes it does feel like this is what's expected of us.
