Fall from grace - Operations bei Meraki: Mitarbeiterbewertung

2,0
15. Juni 2022
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CEO-Befürwortung
Geschäftsprognose

Pros

- Lots of room for diversity. A large number of active, employee run ERO groups and CSR campaigns with generous funding for events and awareness, as well as dedicated time off for volunteering - Abundant opportunity for growth via a myriad of programs and education schemes, free lectures, seminars and mentor program

Kontras

- The pandemic has reduced the culture to nothing. Key players that drove enthusiasm during Meraki's growth period have all resigned due to lack of opportunity and recognition. Focus has shifted from cultivating passion to overcomplicated bureaucracy which bears no fruit. - The extreme turnover in middle and upper management (every sales director and manager in the Asia Pac region is "new") has left entire teams unsure of what their job actually is, while business critical teams struggle for headcount and resources. - Middle management is confused and overworked with very little direction due to rotating doors at the upper management level. - Pay is severely below market average while job progression opportunities are non existent. - Cisco continues to absorb defining characteristics of Meraki into their core product. It won't be long before Meraki folds into Cisco completely

Mehr Bewertungen zu Meraki entdecken

5,0
20. Dez. 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

Structured nice team professional team

Kontras

None it was all good

4,0
11. Dez. 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

Kontras

Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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