One of the Best Companies Going Downhill - CX Specialist bei Lemonade Insurance: Mitarbeiterbewertung

1,0
12. Apr. 2023
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CEO-Befürwortung
Geschäftsprognose

Pros

- Great CX and CLX team. - Amazing benefits and insurance. - 401k with company matching. - Remote. - WFH stipend and MacBook to work on. - Remote events and treats.

Kontras

- Cliquey management. - Underpaid CX and CLX team. - Tries to compensate for this by paying everyone else very well. - Licensed insurance agents are paid like customer service representatives and the people making the payment decisions continue to ignore this and live comfortably. - High turnover rate for CX and CLX due to low pay. understaffed because of this. - Lack of transparency. Instead, CX and CLX are told things last minute and we’re constantly in the shadows about important topics. - Lack of empathy overall in management. - Difficult to move up because they do NOT want to pay you more.

Mehr Bewertungen zu Lemonade Insurance entdecken

5,0
3. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great company/culture, great people, great exam support. Surrounded by the cream of the crop in the insurance and insurtech world. interesting and dynamic work. A nice bonus is you will learn how to code here, it's non negotiable.

Kontras

No formal rotational programs. Work can get get overwhelming during exam season (maybe not a unique thing to this company). No bonuses, just equity.

3,0
20. Feb. 2026
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

When I started there it was amazing. Lots of flexibility, good pay, great benefits, and fantastic people to collaborate with. It was a real startup culture.

Kontras

Once they started hiring old hats from entrenched and archaic insurance companies to be senior leaders the tone changed. Almost overnight it became just like the institutional insurance companies where you can be stabbed in the back at any moment and you’re only valued if senior leaders can see your work product. If you don’t have regular interactions with them or pat yourself on the back often you are as good as gone.

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