Pros
No Pros I can think of with this job.
Kontras
Basically, they lowered the number of interpreters, and then cut the hours of the rest, that made a high volume of calls every day, and the interpreter is still required of a 100 % performance or "adherence to schedule" as they call it. Interpreter is always to blame, it doesn't matter they get treated badly by the client or the customer LEP (Limited-English Person), the company is always on the customer's side and the interpreter is always at fault. No raise in pay-rate no matter how long you spend for those greedy people. They will eventually cut your hours and wages whether you have an emergency or if you where sick or you experience a technical issue related to the equipment or the internet, no matter what you're experiencing, when you're not in shift you're not paid and you're not excused. No holidays, no vacations, never think about that, you're allowed to take up to 7 days-off a year, but that WON'T be paid of course, so you're limited even with the unpaid time-off, and when you exceed that limit you will influence your adherence so badly. I would never recommend this job to anyone, I will quit very soon.
